Cancellation Policy

 

We have a no return, no exchange, no warranty, no guarantee, no refund policy.

Items sent back to us without requesting a return will not be accepted.

You can always contact us for any question at www.titus11sports@gmail.com

Damages and issues
 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

 

CAN I CANCEL AN ORDER?
 

Yes, if the product has not been shipped, you may cancel the order (after deduction of payment processing charges, if any). However, once the order has been shipped, any request for cancellation shall incur two-way return shipping cost, which shall be additionally borne by you. Kindly email us at titus11sports@gmail.com for any cancellation requests immediately. We will have the sole right to decide whether the order has been shipped or not.

Please note that orders for personalised items (including but not limited to customised rackets), consumables, products where the manufacturer's packing has been opened cannot be cancelled or replaced. Racket strings do not carry any warranty (even for a second) and cannot be cancelled or replaced

 

For any cancellations, please follow the procedures outlined and note that in this case, the returns shipping cost has to be borne by you and we will not refund it. We will have the sole right to decide whether the order is cancellable or not.

 

What if there is a dispute regarding returns?
 

In case of any dispute regarding returns, the final decision shall be ours and the customer shall have to accept it. In case of arbitration for a dispute, it shall be subject to Jaipur jurisdiction only. titussports.co.in’s liability to any claims will only be limited to the cost of the product in question.

For any questions regarding this policy, please write to us at titus11sports@gmail.com